Shipping policy
Shipping Policy
Last Updated: October 7, 2026
At The Magnolia Crafts Co, our wooden chests are handcrafted with care and may be made to order. Because of this, processing times may vary depending on the product, finish, and current order volume.
Processing Times
Please review the individual product listing for the estimated production and processing time. Processing time is separate from carrier transit time.
Once your order is completed and ready to ship, you will receive tracking information when available.
Shipping Rates
Shipping charges are calculated at checkout based on the size, weight, destination, and shipping method selected.
Because our wooden chests are large and heavy, shipping costs may be higher than standard parcel shipments.
Delivery Times
All delivery dates are estimates and are not guaranteed.
Once an order has been transferred to the shipping carrier, delays caused by the carrier, weather, holidays, transportation issues, or other circumstances outside our control may occur.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order. Additional shipping charges caused by an incorrect or incomplete address may be the responsibility of the customer.
Shipping Damage
Our shipments are insured.
Please inspect your package and chest as soon as possible after delivery. If your item arrives damaged, contact The Magnolia Crafts Co promptly and provide clear photographs of:
- The damaged chest
- The exterior packaging
- Interior packing materials
- The shipping label, if requested
Please keep all original packaging until the damage claim has been reviewed.
Do not discard the box, protective materials, or other packaging while a shipping claim is pending.
Returns Due to Shipping Damage
We do not accept general returns or exchanges unless an item arrives damaged and the return is approved by The Magnolia Crafts Co.
If a damaged-item return is approved, the customer is responsible for arranging and paying for the return shipment.
The Magnolia Crafts Co does not provide prepaid return shipping labels.
Customers should use a trackable and appropriately insured shipping method for any approved return.
Please contact us before returning an item so we can review the situation and provide instructions.
Lost or Missing Packages
If tracking shows that your package is delayed, missing, or delivered but you cannot locate it, please contact the shipping carrier and The Magnolia Crafts Co as soon as possible so the situation can be reviewed.
Contact Us
For shipping questions or damaged-order assistance, contact:
The Magnolia Crafts Co
Email: themagnoliacraftsco@gmail.com