Refund policy

Because our chests are handcrafted and made to order, we do not accept returns or exchanges unless the item arrives damaged.

If your order is damaged during shipping, please contact us as soon as possible and provide photos of the damage and packaging. We will review the issue and work with you to determine the best resolution, which may include a replacement, repair, or refund when appropriate.

Please contact The Magnolia Crafts Co before returning any item so we can provide instructions and confirm whether your order qualifies for a refund.  You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at themagnoliacraftsco@gmail.com. Please note that returns will need to be sent to the returning address. If you need this address again, please email us. 

If a return is approved due to shipping damage, the customer is responsible for arranging and paying for the return shipment. The Magnolia Crafts Co does not provide prepaid return shipping labels.

Because your order is shipped with insurance, please keep all original packaging and take clear photos of the damaged item, box, and packing materials. Contact us before returning the item so we can review the damage and provide return instructions.

Once the approved return is received and inspected, we will determine the appropriate refund or resolution based on the condition of the item and the approved claim.

You can always contact us for any return question at themagnoliacraftsco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. We cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at themagnoliacraftsco@gmail.com.